Date Last Revised: July 6, 2018
What is Personal Information?
‘Personal Information’ means data that identifies you and is associated with a specific person. Personal information does not include information that is anonymous, aggregated, or is no longer identifiable to a specific person.
Information We Collect
We collect many kinds of information in order to operate effectively and provide you the best products, services and experiences we can. We may collect information, including personal information, when you provide it to us, such as when you open an account, sign in, call us for support, or upload or provide access to Data. We may also automatically collect information when you use our Services and in other ways, including from web forms, through technologies like cookies, web logging, and software on your computer or other device. Finally, we may get information from other companies or third parties.
The types of personal information we collect and share depend on the Services you access or use. This information can include:
Identification information (e.g. name, phone, address);
Bill and payment information; and
Any third-party data (such as your utility account information) synced with your account.
How We Use Your Personal Information
SustainaBase uses the information we collect to operate, improve and personalize the products and services we offer. We also may use the information to communicate with you and individuals we believe to be your agents, for example, informing you about your account and updates or to offer you products and services that might be of interest to you.
When We Share Your Personal Information
We reserve the right, in our sole discretion, to share or disclose your personal information with law enforcement, government officials, and other regulatory agencies, as well as to our affiliates and subsidiaries. We may also share your personal information as needed to complete any transaction or provide any Service you have requested or authorized; with vendors or affiliates working on our behalf; or when required by law or to respond to legal process. If you are a current or former employee, agent or representative of a customer, we may share your personal information with other employees, agents or representatives of that customer so that you and our customer may use our Services.
Other Important Information about Our Sharing Practices
Users with CA Mailing Address: We will not share information we collect about you with non-affiliates, unless the law allows.
Users with NV Mailing Addresses: We are providing you this notice pursuant to Nevada law. If you prefer not to receive marketing communications from us, you can opt-out by contacting us at firstname.lastname@example.org.
Use of Anonymized and Aggregated Data
We may share or make available anonymous or aggregate information that cannot be used to identify you with:
Third parties for research, marketing and promotional purposes and we or those 3rd parties may publicly report the findings of research or analysis;
Organizations that conduct research into utility or other resource spending; and
Users of our Services for purposes of comparison of their situation relative to the broader community and to see trends.
You give SustainaBase permission to combine information you enter or upload for the Services with that of other users of the Services and/or other SustainaBase services. For example, this means that SustainaBase may use your and other users’ non-identifiable, aggregated data to improve the Services, and to provide you and others with aggregated trend data.
Mergers and Acquisitions
Security of Your Data
We take the security of your data seriously. We use technical and administrative security measures such as, but not limited to, firewalls, encryption techniques, and authentication procedures, among others, to work to maintain the security of your online session and personal information.
Removing Your Information
We may send periodic service-related alerts, summaries, notifications, newsletters, promotions, or other information via email and text. You will not be able to opt-out of any service-related or critical alerts.
You may also follow the unsubscribe instructions in the email or text message you receive. Please note that certain service-related messages that we send are necessary for the proper functioning and use of our Services and you may not have the ability to opt-out of those messages.
Location of Your Data
The Data we process may be transferred to, stored, and processed in, the United States or any other country in which SustainaBase or its service providers maintain operations. By using and providing information to us through our Services, you agree and consent to the transfer, storage, and processing of your data to any such country in order to provide the Services.
Cookies; Web Beacon and Similar Technologies
Your Online Activity; Location Data; Do Not Track
We may collect information about your interaction with our products and services such as computer browser type, pages visited, average time spent on our Services, IP address, unique identifier of the device, operating system version and app version.
If you choose to use product or service that uses information about your location, we may collect location information from your device and will notify you of this collection. You may control or disable the sharing of location information via your device setting and/or the service.
Without an industry or legal standard of interpreting Do Not Track Signals (‘DNT’) sent to us by your browser, we do not respond to DNT signals at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.
We do not knowingly collect information from children. Our Services are not intended for children under the age of 13.
We do not allow the sharing of accounts between users or individuals.
Other Important Privacy Information