Privacy Policy

Date Last Revised: July 6, 2018

Hello. We are RunBrook, LLC.  In this Privacy Policy we will refer to ourselves as “SustainaBase,” “we,” “us,” or “our.” This Privacy Policy describes how we collect, use, share and protect your information. Please read this Privacy Policy carefully.

By using our Services or by providing us your personal information, you agree to this Privacy Policy and agree to be bound by our Terms of Use (our “Terms of Use”). If you do not agree with any term in this Privacy Policy, please do not provide us your personal information or use our Services.  Capitalized terms we use in this Privacy Policy and do not otherwise defined will have the meaning set forth in the Terms of Use.

What is Personal Information?

‘Personal Information’ means data that identifies you and is associated with a specific person. Personal information does not include information that is anonymous, aggregated, or is no longer identifiable to a specific person.

Information We Collect

We collect many kinds of information in order to operate effectively and provide you the best products, services and experiences we can. We may collect information, including personal information, when you provide it to us, such as when you open an account, sign in, call us for support, or upload or provide access to Data. We may also automatically collect information when you use our Services and in other ways, including from web forms, through technologies like cookies, web logging, and software on your computer or other device. Finally, we may get information from other companies or third parties.

The types of personal information we collect and share depend on the Services you access or use. This information can include:

Identification information (e.g. name, phone, address);

Registration information;

Bill and payment information; and

Any third-party data (such as your utility account information) synced with your account.

How We Use Your Personal Information

SustainaBase uses the information we collect to operate, improve and personalize the products and services we offer. We also may use the information to communicate with you and individuals we believe to be your agents, for example, informing you about your account and updates or to offer you products and services that might be of interest to you.

When We Share Your Personal Information

Except as set forth in this Privacy Policy, we will not, without your consent, sell, publish or share information you entrust to us that identifies you personally.

We reserve the right, in our sole discretion, to share or disclose your personal information with law enforcement, government officials, and other regulatory agencies, as well as to our affiliates and subsidiaries. We may also share your personal information as needed to complete any transaction or provide any Service you have requested or authorized; with vendors or affiliates working on our behalf; or when required by law or to respond to legal process. If you are a current or former employee, agent or representative of a customer, we may share your personal information with other employees, agents or representatives of that customer so that you and our customer may use our Services.

We may share or disclose your personal information to protect our visitors and customers; to maintain the security of our Services; to detect, prevent or report fraud, criminal activity, or violations of our Terms of Use; to protect the health and safety of our customers or the general public; and to protect our rights and property.

Other Important Information about Our Sharing Practices

Users with CA Mailing Address: We will not share information we collect about you with non-affiliates, unless the law allows.

Users with NV Mailing Addresses: We are providing you this notice pursuant to Nevada law. If you prefer not to receive marketing communications from us, you can opt-out by contacting us at info@sustainabase.com.

Use of Anonymized and Aggregated Data

We may share or make available anonymous or aggregate information that cannot be used to identify you with:

Third parties for research, marketing and promotional purposes and we or those 3rd parties may publicly report the findings of research or analysis;

Organizations that conduct research into utility or other resource spending; and

Users of our Services for purposes of comparison of their situation relative to the broader community and to see trends.

You give SustainaBase permission to combine information you enter or upload for the Services with that of other users of the Services and/or other SustainaBase services. For example, this means that SustainaBase may use your and other users’ non-identifiable, aggregated data to improve the Services, and to provide you and others with aggregated trend data.

Mergers and Acquisitions

If SustainaBase or its assets are acquired by another company, or in the event of a merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties, information concerning your relationship with us, including, without limitation, personal information that you provide and other information concerning your relationship with us. Such third parties will assume responsibility for the personal information collected by us in connection with our business operations or through SustainaBase and such third parties will assume the rights and obligations regarding such information as described in this Privacy Policy.

Security of Your Data

We take the security of your data seriously. We use technical and administrative security measures such as, but not limited to, firewalls, encryption techniques, and authentication procedures, among others, to work to maintain the security of your online session and personal information.

No method of transmission or method of electronic storage, is 100% secure, and we cannot guarantee absolute security. Additionally, by way of example (without limiting the foregoing), we may be forced to disclose your information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Therefore, notwithstanding anything to the contrary within this Privacy Policy, our Terms of Use or any other applicable agreement or policy, you use our Services at your own risk and we do not promise or guarantee, and you should not expect, that your Data or information will always remain private. In the event that an unauthorized third party compromises our security measures, we will not be responsible for any damages directly or indirectly caused by an unauthorized third party’s ability to view, use or disseminate Data or information.

Removing Your Information

If you are a customer, you may request that we remove certain Data from our Services, in which case, we will use commercially reasonable efforts to remove such Data, although some Data and information may be retained. For example, some Data and information may be retained on a server or media, which is necessary to help ensure continued availability of our Services. We retain your Personal Information as long as necessary to provide the services you have requested. Additionally, we may retain Personal Information to comply with law, prevent fraud, resolve disputes, trouble shoot problems, enforce our Terms of Use, and as permitted by applicable law.

Communications Preferences

We may send periodic service-related alerts, summaries, notifications, newsletters, promotions, or other information via email and text. You will not be able to opt-out of any service-related or critical alerts.

You may also follow the unsubscribe instructions in the email or text message you receive. Please note that certain service-related messages that we send are necessary for the proper functioning and use of our Services and you may not have the ability to opt-out of those messages.

Location of Your Data

The Data we process may be transferred to, stored, and processed in, the United States or any other country in which SustainaBase or its service providers maintain operations. By using and providing information to us through our Services, you agree and consent to the transfer, storage, and processing of your data to any such country in order to provide the Services.

Analytics

We may use third parties to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online promotions or analyze activity within our Services. We may permit these third parties to use cookies and similar technologies to perform these services. We do not share any Personal Information with these third parties and these third parties do not collect such information on our behalf. For example, we may use service providers such as Google Analytics and Adobe’s analytics services on parts of our Services to determine interest and other data to better serve our customers. If you prefer to not have your data used by these service providers you may visit the Google Analytics opt-out page or Adobe’s analytics service page for instructions on how to opt-out.

Cookies; Web Beacon and Similar Technologies

We may use cookies and similar technologies to help us recognize you across different services, products, learn about your interests both on and off our services, improve your experience, increase security, offer products, measure use and effectiveness of our services, and serve advertising. Most browsers provide you with the ability to control (i.e. block, delete, or disable) these technologies. If you choose to reject cookies or similar technologies, some services may not be available or some functionality may be limited or unavailable. Please review your browser manufacturer’s help pages for assistance with changing your settings. By visiting our services, you consent to the placement of cookies and beacons in your browser and HTML-based emails in accordance with this Privacy Policy.

Your Online Activity; Location Data; Do Not Track

We may collect information about your interaction with our products and services such as computer browser type, pages visited, average time spent on our Services, IP address, unique identifier of the device, operating system version and app version.

If you choose to use product or service that uses information about your location, we may collect location information from your device and will notify you of this collection. You may control or disable the sharing of location information via your device setting and/or the service.

Without an industry or legal standard of interpreting Do Not Track Signals (‘DNT’) sent to us by your browser, we do not respond to DNT signals at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.

Children

We do not knowingly collect information from children. Our Services are not intended for children under the age of 13.

Joint Accounts

We do not allow the sharing of accounts between users or individuals.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. If we make material changes to the way we process your Personal Information, we will provide you notice via our Services or by some other means, such as via email. Please review any changes carefully. If you agree with the changes, continue to use our Services. If you object to any of the changes and no longer wish to use our Services, you may close your account(s). All changes are effective immediately upon posting and your access or use of our Services after a notice of material change or posting of an updated Privacy Policy shall constitute your consent to all changes.

Other Important Privacy Information

If you have questions or concerns regarding this Privacy Policy, our security practices, or our information processing practices please contact us at info@sustainabase.com.